Faqs | Zaarvel Tours & Travel

GENERAL TERMS AND CONDITIONS

All rates are per-person in UK sterling (£ )and are subject to change.
Prices are subject to change at any time. WITHOUT NOTICE.
Tour site order, sequence are always subject to change, even on a last minute basis.
Flights, cruises, may not always operate on time, and are subject to last minute changes, delays, and/or cancellation, if you are ready to enjoy traveling to the Middle East/Near East, North Africa, then you should be ready for such possibilities.
Initial £100.00 of deposit per customer is non refundable 6 weeks prior to departure.
£25.00 admin fee per booking is chargeable for all cancellations.
We reserve the right to cancel or reschedule tours that do not meet the minimum number of passengers.
We advise you to confirm with us before booking your flights.
In case of last minute cancellation ( 30 days or more ) due to war, civil unrest and violence, then 30% administration fee will apply to all refunds.
We will not refund any part of the payment should natural disasters, civil unrest or war have a direct effect (cancellation of tour at very short notice) on the safety of the tour 30 days or less prior to or during the tour dates.

ADDITIONAL COSTS. Unless specifically mentioned in a tour itinerary, tour prices do not include the following:

Airfares
Meals and sightseeing
Insurance of any kind
Beverages, including bottled water
Departure taxes, visa fees and customs duties
Items of a personal nature, including laundry, mineral waters, excess baggage charges be it on the airline or for additional storage/delivery on the train, coaches, etc.
Extra charges for food ordered à la carte or from room service (these charges must be paid directly to the hotel or restaurant)
Gratuities for tour guides, lecturers, and cruise ship staff are at the discretion of the traveller.
There is an additional fee when you pay us here in the UK for your tours by credit card. This credit card processing fee is non-refundable in the event that you need/have to cancel your tour later on after you have paid us.

TRAVELLERS’ SAFETY:

Many of our tours include activities which require attention, caution and discipline such as climbing into and out of boats and up and down hills; and entering and exiting ancient tombs and pyramids.
Our experienced guides and other staff will advise you and assist you in these activities, but you undertake all such activities at your own risk.
Zaarvel, its employees and agents cannot be responsible for participants who do not exercise normal and customary caution, who do not stay with the group, and/or who do not heed the advice and instructions of our guides.
For information regarding possible risk at international destinations, contact the Travel Advisory Section of the https://www.gov.uk/knowbeforeyougo.
The decision to travel is totally yours (the passenger/customer/guest).
In case of last minute cancellation ( 60 days or less ) due to war, civil unrest and violence, then 30% administration fee will apply.
For medical information on travel-related illness and vaccination please contact your doctor, local public health officials in advance of your travel.
The receipt of your deposit and/or final payment will indicate that you have read these Terms and Conditions, and that you have agreed to them.

FITNESS TO TRAVEL:

Zaarvel reserves the right to refuse service and/or to terminate the participation of any tour participant whose health or mental condition or physical infirmity impedes the operation of the tour, or whose conduct is discourteous to others or incompatible with the best interests of the group.

FLIGHTS:

We are mainly ground tour operators but we are ATOL registered as agents of Hasan Travel & Tours.
Only applicable where both flights and tours are sold as a package. ATOL Number 10064. Certain airline flights are not covered by ATOL.
Zaarvel does not take responsibility for delays or cancelled flights by carriers.
It is the responsibility of passengers to arrange alternative flights in case of cancellations by the carrier.
It is the responsibility of the passenger to make any claims directly to the carrier in case of delays or cancelled flights.

TOUR AND CRUISE ITINERARIES:

All tours posted on our web site, all cruise schedules, whether they are seagoing or river cruise boats, may require a change in embarkation point and are subject to last minute cancellations and/or last minute changes.
Tours and cruises are operated by cruise lines/tour operators in their respective countries. We do not own any of these boats, coaches, firms, or operations, and same applies to any airline whether it is domestic or international.
In some extreme and rare cases such cruises, airlines, tour operators, may change or totally cancel the departure and offer an alternative that may or may not meet with the customer’s time frame. The customer agrees to not hold us(Zaarvel) responsible for such changes, as we only act as agents, and should contact the airline and travel insurance company directly.

PASSPORT REQUIREMENTS:

Each traveller must have a valid passport with at least 6 months minimum remaining validity. The name on the passport must match the name on the ticket, otherwise you may not be able to travel and your insurance may be invalid. All children who are not already included on a valid passport will need to hold their own passports if they are to travel abroad.

SIGHTSEEING – EXCURSIONS:

By MPV, taxi, minibus, coach, and/or sightseeing boat on a seat sharing basis. This includes admission fees to mosque, temples, museums, etc. A minibus, MPV or taxi may be used when the total number of participants is small. Unless you are on a private tour, touring will be seat in a coach.