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Zaarvel Privacy Policy

Introduction

At Zaarvel, we are committed to safeguarding the privacy of our website visitors, customers, and service users.

This Privacy Policy outlines how we collect, use, share, and protect your personal information when you book Umrah packages, Al Aqsa tours, Islamic tours, or any other religious travel services with us.

By accessing our website or booking our services, you consent to the terms outlined in this Privacy Policy.

We comply with the General Data Protection Regulation (GDPR) and all applicable UK and international data protection laws.

Information We Collect

Personal Information

We collect personal data you provide when making a booking, enquiry, or registration. This may include:

  • Full name
  • Email address
  • Phone number
  • Passport details
  • Payment information
  • Travel preferences
  • Special requests (such as accessibility or dietary needs)

Automatically Collected Information

We also collect technical data through your use of our website, including:

  • IP address
  • Browser type and version
  • Device type
  • Pages visited
  • Duration of visit
  • Referral source

We use cookies and similar technologies to personalise and improve your online experience.

How We Use Your Information

Service Provision

Your personal data is used to:

  • Process bookings for tours, packages, flights, accommodation, and related services
  • Communicate important information about your trip
  • Manage payments and invoicing
  • Provide customer support

Marketing Communications

With your consent, we may send you marketing emails about our latest Islamic tours, Umrah packages, Al Aqsa group tours, and other religious travel opportunities.

You can opt-out of marketing communications at any time by following the unsubscribe link provided in our emails.

Service Improvement

We analyse usage data and customer feedback to enhance our website, services, and customer experience.

Sharing Your Information

Third-Party Service Providers

We may share your personal data with trusted partners and suppliers such as:

  • Airlines
  • Hotels
  • Transportation companies
  • Ground agents
  • Payment processors
  • IT service providers

These third parties are contractually obligated to keep your data secure and confidential.

Legal Requirements

We may disclose your information if required by law, court order, or to comply with regulatory or government requests.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access.

However, no internet transmission is ever fully secure. While we do our best to protect your personal data, we cannot guarantee absolute security.

Your Rights

You have the following rights regarding your personal data:

  • Access: Request a copy of your personal information.
  • Correction: Request correction of inaccurate or incomplete data.
  • Erasure: Request deletion of your personal data (right to be forgotten).
  • Restriction: Request limited use of your data under certain conditions.
  • Objection: Object to the use of your data for specific purposes, including marketing.
  • Data Portability: Request transfer of your data to another provider.

To exercise any of these rights, please contact us at info@zaarvel.com.

Cookies

Our website uses cookies to enhance your experience and improve site functionality.

Cookies allow us to:

  • Understand user behaviour
  • Personalise your browsing experience
  • Provide targeted offers

You can manage or disable cookies through your browser settings.

Please note that disabling cookies may affect certain functionalities of our website.

For full details, please see our Cookie Policy.

Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this Privacy Policy, or to comply with legal, regulatory, or contractual obligations.

Once no longer needed, your personal information will be securely deleted or anonymised.

International Data Transfers

Some of our service partners are located outside the UK and European Economic Area (EEA).

When transferring personal data internationally, we ensure appropriate safeguards are in place, such as:

  • Standard Contractual Clauses approved by the UK or EU
  • Other legally compliant transfer mechanisms

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business operations, services, or legal obligations.

Updates will be posted on this page with the revised "effective date." We encourage you to review our Privacy Policy periodically.


Contact Information

If you have any questions or concerns about these terms and conditions, please contact us at:

Email: info@zaarvel.com
Phone: +44 116 380 0131
Address: Zaarvel, Leicester, United Kingdom